Case study · Automotive
AI-Native LeadAuto Response System
New and pre-owned car showrooms across several branches, with most enquiries arriving through Meta ads and car portals.
Engagement record
- Client
- Multi-brand car dealership
- Industry
- Automotive
- System
- WhatsApp replies · Test drive booking · Stock matching
About this write-up
This case study describes the engagement as recorded. The client is not named; figures and outcomes are as reported by the client and have not been independently audited.
The challenge
Most enquiries came in after showroom hours and waited nearly an hour for a first reply, often in the wrong language. Sales consultants spent most of the day calling leads who never answered.
Objectives
- Reply within seconds
- Gujarati, Hindi and English
- Matched to cars in stock
- Test drives and visits
Discovery
We built this lead response system for a multi-brand car dealership. Enquiries from Meta ads, car portals, WhatsApp and the website get a reply within seconds, in the buyer's own language. The assistant matches budget and preferences to cars in stock, sends brochures and photos, gives a tentative exchange value for the buyer's old car, books showroom visits or home test drives, and follows up until the buyer is ready.
What was built
- Reply within seconds. Enquiries from Meta ads, CarWale, CarDekho, WhatsApp and the website answered instantly, 24/7.
- Gujarati, Hindi and English. Understands mixed-language messages and replies in the buyer's own language.
- Matched to cars in stock. Budget, model, fuel and transmission matched to live showroom stock, with close alternatives suggested.
- Test drives and visits. Showroom visits or home test drives booked in the chat, with location pins and reminders.
- Exchange valuation. Collects details of the buyer's old car and gives a tentative exchange range.
- Follow-ups and festive campaigns. Scheduled follow-ups, no-show recovery and seasonal campaigns for Navratri, Diwali and Uttarayan.
Outcomes as reported
Reported summary: 12s — first response, down from 48 minutes.
| Figure | What it refers to |
|---|---|
| 12s | First response, down from 48 minutes |
| 2.7x | More enquiries turned into showroom visits |
| 73% | Less time on manual calling |
Figures as reported in the engagement record; not independently audited.
