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Case studies
Every engagement below carries a number it had to hit, an architecture that shipped, and an outcome verified after go-live.
8 engagements
Roughly 25% of daytime calls went unanswered through line congestion, and close to 100% of after-hours enquiries were lost outright.
90%+ Reduction
In missed calls within the first month
A major OEM gave Precision Mfg 30 days to digitise its workflows or lose the account.
21 Days
From kickoff to full deployment, inside the OEM deadline
Each document review averaged four hours.
94% Reduction
Review time per document — from 4 hours to 15 minutes
Patients faced 20+ minute waits, and 35% abandoned the call before reaching anyone.
75% Reduction
In onboarding latency
Staff could not absorb the volume.
42,000+
Conversations handled across three days
Claims took 14 days to resolve, with manual bottlenecks at intake, document collection, fraud review and payment authorisation.
14 days → 48hrs
Claims processing time, an 85% improvement
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