Automation & Agents
Voice AISolutions
Deploy ultra-low latency, conversational voice agents that resolve customer issues, qualify leads, and scale your support operations instantly.
Executive summary
Fortiv Solutions provides production-ready voice ai systems engineered to integrate directly into enterprise infrastructure with zero operational disruption, strict SOC 2 Type II data privacy compliance, and verified ROI.
The Frustration of Traditional IVR
Traditional 'Press 1 for Support' IVR systems are universally disliked by customers, leading to poor CX, high abandonment rates, and stressed human agents. At the same time, scaling human call centers is expensive, slow, and prone to high turnover.
Common challenges
Clunky, frustrating customer experiences with rigid phone trees
High operational costs for level-1 support call centers
Inability to scale voice support during unexpected traffic spikes
Conversational Excellence at Scale
Delivering measurable impact across your enterprise operations.
Sub-500ms
Human-Like Interaction
Natural, interruptible conversations with emotional intelligence.
10k+
Infinite Scalability
Handle 10 or 10,000 concurrent calls with identical quality.
↓ 60%
Cost Transformation
Dramatically reduce cost-per-call while improving customer satisfaction.
- <500ms
- LatencyNear-instant conversational response
- 40%
- Deflection RateCalls resolved without human agents
- 24/7
- AvailabilityAlways-on voice support
- 100%
- CRM SyncEvery call transcribed and logged
Our methodology
How we deliver value
A proven, structured approach to enterprise AI implementation.
- Step 01
Voice Persona & Scripting
Design the agent's tone, personality, and core conversational flows.
- Step 02
Knowledge Base Integration
Connect the voice agent to your RAG systems and CRM for contextual answers.
- Step 03
Telephony Setup
Integrate with Twilio, SIP trunks, or existing CCaaS platforms (Genesys, Five9).
- Step 04
Latency Optimization
Fine-tune Speech-to-Text (STT) and Text-to-Speech (TTS) for ultra-low latency.
What you get
- Custom Voice Agent Deployment
- Telephony/SIP Integrations
- Real-time Call Analytics Dashboard
- Call Transcript & CRM Syncing
- Latency & Reliability Optimization
Industry applications
Telecommunications
Handling billing inquiries and troubleshooting network issues.
Healthcare
Automated appointment scheduling, reminders, and triage.
Real Estate
Inbound lead qualification and automated outbound property updates.
Frequently asked
Still unresolved? Talk to an architect.
Yes. Our voice agents are built on modern architectures that support interruption handling. If a customer speaks over the AI, the AI instantly stops talking, listens to the new input, and adjusts its response accordingly.