Case study · Real Estate
AI Voice Calling Platform
New residential launches generating thousands of enquiries a month from ads and property portals.
Engagement record
- Client
- Real estate developer
- Industry
- Real Estate
- System
- AI voice calls · Site visit booking · Call analytics
About this write-up
This case study describes the engagement as recorded. The client is not named; figures and outcomes are as reported by the client and have not been independently audited.
The challenge
Telecallers took hours to call leads back, spent most of the day on unanswered numbers, skipped qualification questions, and many booked site visits never happened.
Objectives
- Calls within 30 seconds
- Natural conversations
- Answers from project documents
- Lead scoring
Discovery
We built this voice calling platform for a real estate developer. AI voice agents call every new enquiry within 30 seconds, hold natural two-way conversations in Indian English, Hindi and regional languages, answer questions from the project's approved brochures and price sheets, qualify the buyer and book a site visit — then send the brochure and location on WhatsApp. Calls after hours are answered too, and hot leads are handed straight to a sales manager.
What was built
- Calls within 30 seconds. New enquiries from ads, portals and forms are called automatically, day or night.
- Natural conversations. Handles interruptions instantly and speaks Indian English, Hindi, Hinglish and regional languages.
- Answers from project documents. Questions about unit types, possession and payment plans answered from approved brochures and price sheets.
- Lead scoring. Budget, timeline, purpose and financing captured and scored hot, warm, cold or callback.
- Site visits and WhatsApp. Visits booked into live calendar slots, with the brochure, map pin and contact sent on WhatsApp.
- Warm handoff and call insights. Hot leads transferred to a sales manager with a summary; objections tracked across every call.
Outcomes as reported
Reported summary: < 30s — to call a new lead, down from 4–18 hours.
| Figure | What it refers to |
|---|---|
| < 30s | To call a new lead, down from 4–18 hours |
| 58–68% | Of calls connected, up from 22–30% |
| 3.1x | More site visits booked |
Figures as reported in the engagement record; not independently audited.
