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Client project · Real Estate

AI Voice Calling Platform

Human-sounding AI voice agents that call real estate leads in seconds, qualify them and book site visits — in English, Hindi and regional languages.

Client
Real estate developer
Where
India
Platform
Web app
Built by
Fortiv Solutions
Status
Completed
Voice calling dashboard: active calls, customer sentiment, calls dialed and answering rate, weekly performance chart and peak calling hours.

01 / 05

Overview

We built this voice calling platform for a real estate developer. AI voice agents call every new enquiry within 30 seconds, hold natural two-way conversations in Indian English, Hindi and regional languages, answer questions from the project's approved brochures and price sheets, qualify the buyer and book a site visit — then send the brochure and location on WhatsApp. Calls after hours are answered too, and hot leads are handed straight to a sales manager.

The client
New residential launches generating thousands of enquiries a month from ads and property portals.
The brief
Telecallers took hours to call leads back, spent most of the day on unanswered numbers, skipped qualification questions, and many booked site visits never happened.
Focus
AI voice callsSite visit bookingCall analytics

02 / 05

Specification

Who it was built for, what it runs on, what it connects to and the rules it follows.

Client
Real estate developer
Location
India
Platform
Web app
Delivered by
Fortiv Solutions
Project scope
New residential launches generating thousands of enquiries a month from ads and property portals.
Built with
Voice AI, Multilingual AI, AI Agents, Human-in-the-loop AI
Connects to
  • Twilio
  • Exotel
  • WhatsApp
  • Salesforce
  • HubSpot
Rules built in
  • DND

    Do-not-disturb scrubbing

    Numbers on the national DND registry are checked before dialling.

  • Opt-out

    Instant do-not-call

    If a buyer asks not to be called, the agent ends politely and blocks the number across the organisation.

  • RERA

    Disclosures on every call

    The project's RERA registration number and required disclosures are included in the conversation.

  • Encryption

    Recordings protected

    Transcripts and recordings encrypted with AES-256 at rest and TLS 1.3 in transit.

03 / 05

Proposed features

What the system was designed to do for the client's teams.

  • 01

    Calls within 30 seconds

    New enquiries from ads, portals and forms are called automatically, day or night.

  • 02

    Natural conversations

    Handles interruptions instantly and speaks Indian English, Hindi, Hinglish and regional languages.

  • 03

    Answers from project documents

    Questions about unit types, possession and payment plans answered from approved brochures and price sheets.

  • 04

    Lead scoring

    Budget, timeline, purpose and financing captured and scored hot, warm, cold or callback.

  • 05

    Site visits and WhatsApp

    Visits booked into live calendar slots, with the brochure, map pin and contact sent on WhatsApp.

  • 06

    Warm handoff and call insights

    Hot leads transferred to a sales manager with a summary; objections tracked across every call.

04 / 05

Proposed solution architecture

What Fortiv built, what it connects to, and what passes between them.

AI Voice Calling Platform — solution architecture

Lead channels

  • Meta & Google ads
  • Property portals
  • Website forms
  • Inbound phone calls

Ingestion

  • Webhook gateway
  • DND scrubbing
  • Call queueRedis

Telephony & media

  • Carrier SIP trunksTwilio / Exotel
  • Audio streamingWebRTC
  • Voice activity & noise suppression

Conversation core

  • Streaming speech-to-text
  • Project knowledge baseVector search
  • Dialogue engineLLM
  • Neural text-to-speech
  • Qualification tracker

Actions & analytics

  • CRM syncSalesforce / LeadSquared
  • Calendar booking
  • WhatsApp & SMS
  • Warm transfer to sales
  • Recordings & transcripts

05 / 05

Business outcome

Every enquiry is called within seconds, more than twice as many leads pick up, and site-visit bookings have roughly tripled.

Figures as reported by the client.

  • < 30s

    To call a new lead, down from 4–18 hours

  • 58–68%

    Of calls connected, up from 22–30%

  • 3.1x

    More site visits booked

More client projects

Full portfolio
  • Completed

    Real Estate & Construction

    AI-Native Real Estate Lead Engagement Platform

    Every property enquiry called back in under 30 seconds by an AI voice agent — qualified, scored and booked for a site visit.

    < 30s

    To call back a new enquiry, down from 4–24 hours

  • Ongoing

    Real Estate & Construction

    AI-Native Real Estate CRM

    A sales CRM for real estate developers — every lead answered fast, every unit and payment tracked.

    < 90s

    First call to a new lead

  • Ongoing

    Real Estate & Construction

    AI-Native Real Estate MIS

    One screen for real estate leadership — sales, collections, construction and cash across every project.

    28%

    Faster collections

  • Ongoing

    Real Estate & Construction

    Smart Access Real Estate Customer Portal

    A mobile app for home buyers and NRI investors — browse projects, track construction, pay and keep documents in one place.

    18–24 days

    To collect a milestone payment, down from ~60

See AI Voice Calling Platform on your workflow

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Book a demo and bring the process you want to improve. We'll walk through how the system would connect to your data and tools, and what an implementation would involve.