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Client project · Real Estate

Smart Access Real Estate Customer Portal

A mobile app for home buyers and NRI investors — browse projects, track construction, pay and keep documents in one place.

Client
Luxury residential developer
Where
Bengaluru, Mumbai, Hyderabad, Kochi & Chennai
Platform
Mobile app
Built by
Fortiv Solutions
Status
Live in production
Two mobile screens from the buyer app: a featured project with city filters, and a map of projects with featured listings.

01 / 05

Overview

We built this mobile app for a developer of luxury apartments, plots and villas. Buyers — including NRI investors abroad — explore projects on a map, book site visits with a QR pass, follow their building stage by stage, pay demand notes, keep their agreements in a secure document vault, and ask an assistant questions at any hour.

The client

Luxury apartments, plotted developments and gated villa communities across five cities.

The brief

After booking, buyers — especially NRIs abroad — had no clear view of construction. They called the sales team for every update, and milestone payments slowed down.

Focus

  • Buyer app
  • Construction updates
  • NRI investors

02 / 05

Specification

Who it was built for, what it runs on, what it connects to and the rules it follows.

Client
Luxury residential developer
Location
Bengaluru, Mumbai, Hyderabad, Kochi & Chennai
Project scope
Luxury apartments, plotted developments and gated villa communities across five cities.
Platform
Mobile app
Delivered by
Fortiv Solutions — design, build and rollout
Built with
Multilingual AI, AI Copilots, OCR & Intelligent Document Processing, Workflow Automation
Connects to
  • PostgreSQL
  • SAP
  • WhatsApp
  • Razorpay
  • Google Workspace
  • REST APIs
Rules built in
  • State RERA

    Four state rule sets

    Set up for Karnataka, Telangana, Tamil Nadu and Kerala RERA requirements.

  • DPDP Act

    Buyer data protection

    Consent is recorded, personal data is encrypted, and buyers can ask for their data to be deleted.

  • 70 : 30

    Payment routing

    Each buyer gets a virtual account number, so payments split 70% to the project account and 30% to operations.

  • NRI

    Built for buyers abroad

    Times shown in the buyer's own time zone, with help on NRI TDS and Section 54F.

03 / 05

Proposed features

What the system was designed to do for the client's teams.

  • Project map

    Explore projects on a map across areas like Sarjapur, Kokapet, Kakkanad and OMR, filtered by home type.

  • Construction progress

    Photo and drone updates for each of seven stages, from piling to finishing.

  • Payments and receipts

    Demand notes, GST receipts and a personal virtual account number for bank transfers.

  • Document vault

    Agreements, allotment letters and approvals stored securely and shared with home-loan banks in one tap.

  • 24/7 buyer assistant

    Answers common questions — including NRI tax queries and local updates — in several languages.

  • QR site-visit pass

    Book a visit, get a WhatsApp confirmation, and check in at reception by scanning a QR code.

04 / 05

Proposed solution architecture

What Fortiv built, what it connects to, and what passes between them.

Buyer and NRI investor app — solution architecture, from buyer access to persistence

Buyer access layer

  • Home buyersBrowse projects, book visits
  • NRI investorsAny time zone
  • Reception kioskQR site-visit check-in

Mobile application layer

  • Login & consent manager
  • Project map & discovery
  • Construction timeline
  • Multilingual buyer assistant

Buyer services

  • Payments & virtual accounts70 : 30 routing
  • Document vault
  • Site-visit booking & QR pass
  • WhatsApp notifications

Developer-side sync

  • CRM & sales sync
  • Accounts syncSAP
  • Progress photo & drone uploads
  • Home-loan bank sharing

Persistence & security layer

  • Encrypted document storeAgreements, allotment letters
  • PostgreSQL primaryBuyers, payments, milestones
  • Consent & audit logDPDP Act records

05 / 05

Business outcome

Milestone payments now arrive in 18–24 days instead of about 60, and 23.5% of NRI enquiries now turn into bookings.

  • 18–24 days

    To collect a milestone payment, down from ~60

  • 23.5%

    NRI enquiries that become bookings

  • −78%

    Repeat support questions

Figures as reported by the client.

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See Smart Access Real Estate Customer Portal on your workflow

See how Smart Access Real Estate Customer Portal would fit your team.

Book a demo and bring the process you want to improve. We'll walk through how the system would connect to your data and tools, and what an implementation would involve.